Technology and payments insights for high-growth businesses

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Adding another bank-link third party provider

A long-pending workflow was for our team to add an additional bank-linking third party provider and reach internal comfort on how well it performed in production. While working with this provider's APIs, we also initiated some architecture changes to allow customers to transact across multiple bank accounts easily.

Balance check enhancement: 

We strengthened the balance check functionality to ensure that previous pending order values were included in the balance check confirmation conditions.

Refunds

We introduced a refunds functionality. While the feature is currently triggered manually, the automatic refund feature is complete, but not released. This allows us to combine the additional feature release with a set of planned improvements to the reconciliation workflow to indicate the impact of refunds on a settlement tranche.

Error Screens

We designed more informative error screens to ensure our merchants' customers knew the reason they were unable to complete payment. This workflow also led us to standardize and streamline our error codes in our internal documentation.